Wireless Phone Services and 9-1-1
Most 9-1-1 calls are made on wireless phones. Although wireless phones provide a reliable connection to 9-1-1 Public Safety Telecommunicators, callers should be aware of important differences in how wireless 9-1-1 calls are processed.
- Depending upon location, the call will be answered by the local dispatch center such as the Dakota 911, or by the State Patrol. The Public Safety Telecommunicator will determine if your situation requires the call to be transferred.
- The Public Safety Telecommunicator may not receive your name and specific location on the 9-1-1 screen when you call. Depending upon the age of your phone and grade of service, the location information may or may not be available. The Public Safety Telecommunicator will need to confirm your exact location.
- You can text 9-1-1, however, calling is preferred when possible. Call if you can, text if you can’t.