Dakota 911 is responsible for adding/de-activating/modifying users and setting up permissions, roles, etc. To do this, there are a number of pieces of information needed. Please allow up to 7 days for entry.
Requests for tokens/soft tokens and Active Directory accounts go to Network Services by creating a Phaseware ticket. This excludes Burnsville who has their own NetMotion VPN. Burnsville, however, may need to provide Network Services with IP information. Network Services: firstname.lastname@example.org.
With the exception of Hastings, LOGIS sets new Ticket Writer users up in the Ticket Writer dropdown. **Agencies should create a Phaseware Ticket for the Public Safety group**